Icars

Disappointing Experience After Purchasing a Hyundai Grand i10

Disappointed with the Service and Condition of My Vehicle – iCars Umhlanga I purchased a 2018 Hyundai Grand i10 from iCars Umhlanga in August 2022, and unfortunately, my experience from the time of collection was extremely disappointing. When I collected the vehicle on Saturday, 20 August 2022, it would not start and the mechanic had to boost the battery. The following day, the vehicle would not start again, and I had to boost the battery once more. I took the vehicle to Midas, where the battery was tested and I was informed that the cells was dead. I had no choice but to replace the battery at my own expense, costing R1,028.26. I spoke to Thabani and Lorain regarding the battery and was informed that I would be reimbursed for the amount paid. I submitted proof of purchase and was advised that payment would be made on 15 September 2022, but I did not receive the promised reimbur*****t. I also discovered that the vehicle did not have a front reinforcement protection bar, which raised further concerns about the condition and safety of the vehicle. In addition, I was informed by the mechanic that the vehicle had received a minor service before being handed over to me. However, when the vehicle was checked, the following issues were found: No water in the windscreen washer container. Low coolant level. Engine oil was black, raising concerns that it may not have been changed. Overall, these issues raised serious concerns about whether the vehicle had been properly serviced and inspected before it was handed over to me. As a customer purchasing a vehicle from a dealership, I expected honesty, transparency, and assurance that the vehicle was in a satisfactory condition. I am disappointed with my experience, particularly because I was promised reimbur*****t for the replacement battery but did not receive the payment as agreed. I hope iCars Umhlanga will take these concerns seriously, provide feedback, and resolve the outstanding matter.