Good Day Sir / Madam During the month of January 2026 I app**** for car finance at Standard Bank I bought a( VW TSI 1.0 DSG model 2022) at Icars Gezina, and on the 20th of February 2026 I went to collect the car, within 4 hours having the car, the car

Good Day Sir / Madam During the month of January 2026 I app**** for car finance at Standard Bank I bought a( VW TSI 1.0 DSG model 2022) at Icars Gezina, and on the 20th of February 2026 I went to collect the car, within 4 hours having the car, the car showed the EPC light and Engine light, then I drove back to the dealership the same day , they took the car to the workshop, the sales person was Tshepiso Matseoane, then he spoke to Dewie which is the workshop manager.

They told me the following day I should bring the car, then they **** to me saying they will take the car to VW , they took the car to Inner city after checking the tracker, then they called me to collect the car, then the same problem occured again , after communicating with Dawie the workshop manager , then they booked the car to VW arcadia , the car was at VW for almost a week , then I had to call them and ask if VW as called . then I went Icars Gezina then its were they went to collect the car at VW, while waiting for the car they came back and told me the feedback that the found out that the car was not supposed to be filled up with 95 petrol we need to fill the car with 93 petrol, without even them telling us to fill the car with 93 petrol.

On 2026-03-31 I took the card for service for 45000km, the person that was assisting me was James and sad that the car needs to be back to be checked because when the checked it the found out the car has electrical fault, cylinder number 3 its damaged, and he don’t know the turnaround time how long it will take to fix the car, they he told me to contact icar gezina to give me the curtesy car to use it while the car being fixed. So on 2026-04-01 I drove the car with EPC Light on then I contacted the sales person which is Tshepiso he was not answering my calls. I contacted Juan De Large was not also answering the phone, then I contacted James from VW told me that this car needs to be fixed then around 10:16 Juan De Large answered my call , then I told him what James sad to me regarding the car and I also told him that I need the curtesy car , Juan told he will talk to Tshepiso and he will call me back with the feedback. Around 16;37 I called Juang and told me they don’t have cars and he’s not sure if they will be able to help me. The staff from Icars Gezina they are rude and they are not willing to assist me. Since the 20th of February the day I collected the car I have been having challenges with the car and this has been affecting my work and time I have been very patient with the guys an their stories. So I demand solution to this problem urgently.