Extremely Unprofessional Experience at Icar Gezina – Misleading Information and Poor Customer Treatment

I travelled from Durban to Pretoria to view and potentially purchase a vehicle from Icar Gezina after confirming details with both a sales agent and the owner. I was specifically told that the vehicle was available and on the showroom floor. Upon arrival, I was informed that the vehicle was suddenly unavailable because it had been sent for a service. What raised immediate concern was that different staff members provided conflicting explanations — one said the seats were being worked on, while another mentioned suspension issues. This inconsistency was a major red flag and created doubt about transparency. Throughout the visit, I was passed between multiple agents with no clear communication or accountability. I was attempting to trade in my 2024 VW GTI with only 13,000 km for a 2018 BMW M240i with approximately 100,000 km, yet instead of a structured negotiation, the owner suggested that I simply take the car for a test drive and proceed with a swap without first agreeing on a fair trade-in valuation. The interaction felt unprofessional and dismissive. The owner’s attitude came across as arrogant, as though he was doing me a favour rather than engaging in a mutually respectful business transaction. Given the lack of transparency, poor communication, and overall unprofessional conduct, I chose not to proceed with any business with this dealership. I hope this feedback encourages improvements in customer communication and professionalism for future clients.

The 1 agent told me to push for a better price cause sales are low, I see why and I will never deal with a company like that. I really understand why sales are low.