Bad Service

My Nissan NP300 went in for service last year Aug 2019. When I made the booking, I advised the service lady, MARINA, that they need to replace my console, in between the front seats. Upon collecting my bakkie, she advised that they had to order the part. To date, she, MARINA, never return my calls, always an excuse that she will follow up and yet, never return y calls. She will be the reason why I will stop with the service and to to buy any Nissan of some sort. Disgusting service,