Where is my electricity token !

I am registered to purchase electricity from my cell with this service provider.<br> <br> On 5 March 2015 at 17h57 i bought electricity. the amount was deducted from my bank account but i never received the token number. I confirmed that the money was deducted on my bank statement.<br> Today - 11 March i called the call centre and a very irate lady listened to my problem and put the phone down before i could read my electricity meter number to her.<br> <br> I want my electricity that i paid for !!!!! and then will never use your service again!