Poor student service delivery and not consumer orientated.

This is not a company that I would recommend training with,

It started with my inquiry where I had to send in multiple requests for training information. I should have known to stop then and there.

I asked for the material to be sent to my PO Box and not street address as things don`t always get to me and not just that sometimes you are busy and not able to go home to collect your books. This did not happen either.

I ignored my thoughts and enrolled anyway, then when I was up and running I started. When I enrolled I clearly stipulated I do not want my account debited, it was. There admin department phoned me and told me that the payment did not go trough my account and gave me a really bad attitude. Sort of if I was a *****.

I told them they have no right to debit my account and yet it went over and over. The administrator that phoned me made up dates for the debit order. I repeatedly told him they are not allowed to.

So I continued my studies, I did not scan my documentation myself to send it to the collage. The first time they told me it was not clear and I they did not want to guess my answers. After the completed complaint, they completely changed the way they acted towards me. The other assignment was sent in and I received a really low score to poor visibility.

Then I had enough of the collage and demanded the principle to contact me, and up to date no call was delivered and it seems that they hide away after Pam.

So I demanded a refund as the trust was broken by this stage and I demanded a refund and after quite some time Pam rep**** with that they will not be able to give me a refund as I completed some of the assignments.

Now with the attitude from the staff and a huge deposit paid, I am sitting without any sort of certification and no call from, the principle and just a cut out of my bank balance.

If they treat there students like this, and even the principle do not want to get back to you, then this is not a company to study with. They do not even record calls and this alone shows me that there is no customer service orientation in the company.

Rather pay a bit more for better service and attention. Students do not have to run behind lecturers. If there is no students lecturers would not have jobs!!

Listen to your students.