The men who came to check out if there was a problem with our geyser was not forth coming to explain what was going on with the geyser

The men who came to check out if there was a problem with our geyser was not forth coming to explain what was going on with the geyser. I had to literally drag it out of them. They were ready to replace the geyser but after a second opinion in this matter it was discovered that the geyser was in perfect condition