Very Poor Management

Í booked a room to stay the night before flying back to South Africa after my son's wedding but since the coronavirus outbreak started, I have been informed by the embassy here in South Africa that I and my wife would probably be isolated for 14 days. We, therefore, would not have been allowed to book into the hotel as we would still be in isolation, and I would have missed my son's wedding anyway. We were also told that on return to South Africa we would have been isolated again for another 14 days. Sadly the decision was to cancel the trip. So I requested a partial refund on my hotel stay. They responded with "we understand and would be happy to change the dates of arrival to allow for events postponed until later in the year". So they didn't even read the request they simply said no! They certainly don't have any empathy for their customers at all. I will never use them again, nor recommend that anyone else does.