Disappointing experience

I recently had a rather challenging experience with this company. On October 4, 2023, I ordered 2x GloBeam Sconce Lights, receiving an order confirmation without specifying the expected shipping times. Eager to know when I might receive my order, I turned to the website's chat feature on October 6, seeking information about the estimated shipping time. However, despite the chat window's promise of a quick response, there was no immediate reply. After waiting for about 50 minutes, I decided to reach out via email, responding to my order confirmation. With no response in sight, I sent another email on October 10 to inquire about my order's status. Finally, I received a response, albeit from a different email address than my initial contact. They explained that the GloBeam Sconce Lights I had ordered were temporarily out of stock, even though the website still displayed them as available. They mentioned that the "estimated time of arrival for out-of-stock items is 5 working days," assuring me that my order would be shipped as soon as the items were back in stock. I was understanding and happy to wait. On October 19, growing somewhat anxious, I requested another update and considered the possibility of requesting a refund. It wasn't until Sunday, October 22, that I received an email indicating that my order was finally on its way, accompanied by a tracking number for The Courier Guy. To allow time for the courier to process the shipment, I waited until the following day to track the parcel. To my surprise, the tracking link led to a dead end, and I discovered that the company's website was no longer accessible. My email inquiring about this unexpected website downtime went unanswered. Seeking answers, I found a phone number for the company and looked it up. My Google search, however, revealed that this phone number was linked to another company, also with an inaccessible website. With my suspicion growing, I reached out to the company through WhatsApp. On October 23, at 17:40, they informed me that The Courier Guy had just picked up my parcel. When I questioned the website's unavailability, they responded, "We are updating our website and should be back soon." Sensing my growing frustration, they provided a photograph of my waybill, which finally confirmed that my order was in transit and put me somewhat at ease. My order arrived on October 25. To my disappointment, the product was unbranded with no indication that these are made by GloBeam - just a generic LED sconce light. Not really what I was expecting... Furthermore, when I conveyed my disappointment with the process and product via email, I received a phone call from the company. Regrettably, the gentleman on the phone immediately began shouting at me and accusing me of making threats. His demeanor was so aggressive that I eventually had to put the phone down because I couldn't even speak over him. As a result of this unexpected and disappointing experience, I find myself in the unusual position of not wanting to return the product, simply because I do not want to deal with the company anymore.