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Chantal C

1 reviews | Active since Sept 2019

10 Sept 2019, 09:37

Do your reseach before choosing a marketing company

When choosing a marketing company please do your research. I decided to go ahead with ileads and I was extremely disappointed from the get go they make you sign a 6 month contract. The results I received where completely different to what I was told I would receive . I did an ad word campaign with them and it cost me R15k a month. My account was given to an employee who was leaving so obviously not much was done . After spending R15k for my first month and only getting back R8000 spend on adwords what kind of result is that. firstly as a new customer I believe a company should always put there best foot forward and try an impress the customer. I was so upset when I received my results and then having to complain I was given a new person who would manage my account the results did increase but not too what they told me they should be at.

I eventually stuck it out for 5 months and when I wanted to cancel I was given a cancellation fee of R6095.00 I think a company that started off on such a bad foot should not even charge a cancellation fee.

From doing more research now I have realized most marketing companies don't sign a 6 month contract but rather month to month especially when it comes to Adwords. I realize why they make you take 6 month contract now

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Replies (1)
iLEAD et al
iLEAD et al's reply20 May 2022, 10:18
Official
Dear Chantal. It is exceptionally unfortunate that we only learned about this posting now. We can assure you that our client’s happiness is something we take great pride in and, had we seen this sooner, we would have certainly responded in a timeous manner. We regret that you feel we didn’t provide you with the exceptional service that we believe we offer to our clients and we invite you to contact us and let us know more about your experience. Please visit our website (https://www.ileadetal.co.za/contact-us/) for our contact information. You are welcome to leave a message through our contact form and we will gladly call you back. Thank you.