Unreliable, ***********, money-making business

My experience with I-to-I has been nothing short of a disaster. I enrolled in my TEFL course in July 2023, and from day one the service has been slow, disorganized, and entirely unprofessional.

Assignments took 1–2 weeks to mark, causing my course to expire multiple times and forcing me to pay extension fees just to continue. Each time I was finally given feedback, I was told to resubmit, only to go through the same delays all over again. The tutor feedback feels inconsistent, excessive, and frankly designed to push students into paying more.

Communication has been equally unacceptable. Every email is answered by a different staff member, none of whom seem to read previous messages — resulting in repeated requests for information I’ve already provided. And with a one-week response time per email, nothing ever gets resolved.

The most serious issue: I attempted to pay my resubmission fee for the third time, and your portal refused to process ANY of my card payments. I sent proof, tried multiple cards from different banks, and still encountered the same error. While attempting to sort this out, my course expired yet again, and now I cannot renew or pay because your system continues to fail.

I have been trying to resolve this for nearly two months with zero progress. Your team keeps sending generic, unhelpful replies while the problem remains unsolved. I was told to phone your office, yet no one ever answers. This is unacceptable. If your portal cannot process payments, that is your responsibility — not mine.

This ongoing issue has severely delayed my career plans and my ability to earn an income. I have invested time, effort, and money into this course, and I refuse to let it be wasted due to your poor systems and shocking customer service.

I am now formally requesting immediate assistance OR a full refund, as this situation is hindering my livelihood and has gone far beyond reasonable timelines.

Sort this out urgently. — A very unhappy and extremely disappointed customer