Refund not received after cancelling online course

Refund not received after cancellation of the online course

I enrolled in a Level 5 TEFL course with i-to-i, a UK-based provider of online education services.

I cancelled the course within the applicable cancellation period and was informed that I would receive a full refund within 14 days. The cancellation date was 13 November 2025.

As of 18 January 2026, I have not received the refund, despite the stated timeframe having passed and despite follow-up communication.

This was an online course purchased from a UK-based provider, and the delay is well beyond what is reasonable for a cancelled distance-learning contract.

I am sharing this review to document my experience and to encourage resolution. I am still awaiting my refund.