Extremely Unhelpful as I still have not received my certificate, after a whole month of completing my course

I decided to complete the 420-hour course through TEFL.

It was a really good course and I was extremely happy with what I learnt. But this has been a whole month ago that I completed my course, and I STILL DO NOT HAVE MY CERTIFICATE.

I need to work and unfortunately the company that wants to employ me needs the certificate in order to appoint me into the role as a TEFL Teacher.

The course was extremely expensive.

I took out R 7 400 of my hard-earned cash, with the promise that after I complete it, I will work.

i-to-i even helps by looking at your resume, etc.

BUT I DO NOT HAVE MY CERTIFICATE.

So it is absolutely pointless.

They cannot even provide me a decent timeline of when I can expect it.

They keep sending me encouragement to upgrade and do another course. But the course that I did, they sadly are unable to send me my certificate.

No valid excuse!!!!

They say it is technical difficulty / issues and I have to just wait.

This is absolutely unacceptable.

Are there any other people struggling with this?

I cannot stand this anymore. It feels like all my hard work has been for nothing. It means nothing without my certificate.

I am absolutely disappointed and their customer service is extremely unhelpful! They cannot provide a letter to confirm I have completed my course. They cannot send me my certificate.

Be warned if you want to study through them, that you do not get any support whatsoever.