Do not use i-to-i TEFL

Dear i-to-i TEFL Customer Service Team,

I am writing to express my extreme disappointment and frustration with the unfair treatment I received during my Diploma course with i-to-i TEFL. Despite paying the full amount for the Diploma course, I was downgraded to a Certificate course without a refund, simply because I didn't pass the first assignment within the first two attempts.

I enrolled in the Diploma course with the understanding that it would provide me with a comprehensive qualification in TEFL. However, after failing the first assignment twice, I was told that I would not be eligible for the Diploma and would instead receive a Certificate. This downgrade resulted in a significant financial loss for me, as I had paid the full amount for the Diploma course.

Furthermore, I was offered the Certificate course as a way to "keep quiet" and move forward, implying that I should accept the lesser qualification without question. This feels like a clear attempt to silence me and avoid any further discussion about the matter.

I demand that you take immediate action to address this situation. Specifically, I request:

1. A full refund for the amount paid for the Diploma course, considering I did not receive the qualification I paid for. 2. A formal apology for the unfair treatment and downgrade without my consent. 3. A review of your course policies to ensure that students are not penalized unfairly for not passing assignments within a limited number of attempts.

If this matter is not resolved to my satisfaction, I will be forced to share my negative experience with others and seek further action to protect my rights as a consumer.

Sincerely,

Unhappy Student