Unacceptable After-Sales Service and Handling Fee

I am extremely disappointed with the after-sales service from I-Spa. Shortly after purchasing a product, I realized it was faulty and contacted their support team immediately. Instead of providing a hassle-free solution, they informed me that I would need to pay a handling fee to return the item, despite it being defective right out of the box.

Charging a handling fee for a faulty item, especially when notified immediately, feels unfair and unprofessional. This entire experience left me feeling frustrated and undervalued as a customer. I expected better from a brand that positions itself as premium. I will think twice before purchasing from I-Spa again unless they improve their policies and customer service.