TERRIBLE CUSTOMER SERVICE

<div>On the 29th of October, I was excited when I linked with Isolar solutions because I had been sourcing solar installations for a while. I received a quotation from them and all questions were answered to my satisfaction. On 17 January 2022, I made the first payment they came to install I remember how excited we all were at home because power cuts are a huge issue in Soweto. A week after the installation we had load reduction (power cut) for 4hrs the Solar system installed did not respond we discovered that the batteries used were not responding with the invertor, we understood and Isolar solutions technicians came to exchange the batteries, and for the next 5 load reductions the solar system worked perfectly. Load reduction would be 4hrs for 4hrs the solar system worked perfectly, our fridge worked on Solar our Tv worked on Solar and the lights worked on Solar. This was by far the only time we have been happy with this Solar system It has been a downhill from February 17th I have been reporting that the Solar system worked perfectly the 1st 5 4hr load reductions we had after it reduced to supplying solar power for 3hrs the next reduction it supp**** electricity for 2hr, then it was 1 hr now it 20min. I have sent numerous complaints to I solar solutions but nothing has been done about this. THE REASON FOR INSTALLING A SOLAR SYSTEM IS FOR PEACE OF MIND AND ALSO TO KEEP MY GRANDFATHER'S INSULIN SAFE IN THE FRIDGE. NOW WHEN WE GET LOAD-SHEDDING FOR A MINOR 2HRS WE HAVE TO SWITCH OFF ALL THE HOUSE APPLIANCES AND ALL THE LIGHTS AND ONLY KEEP THE SITTING AREA LIGHTS ON AND STILL THE SOLAR SYSTEM WON'T EVEN LAST FOR 30MINS WE PAID R37000 FOR THIS ****PY SYSTEM I HAVE CALLED&nbsp; THE OWNER OF THE COMPANY AND HE IGNORES THE CALLS I HAVE SENT HIM MESSAGES AND HE ONLY BLUE TICKS ME.</div>