No refund??

Party packs ordered for R14 ...just 3 goodies inside , cooldrink, toy and chips packet , in packet with theme plastic bag. Personnel does not even show examples explain it contains more than it does . Had to buy extra cooldrink and then when i opened a pack already had cooldrink inside. Very disappointing and no refunds only voucher instore. Disappointing. (I Party lhpark bfn)