I MOVES SA ... promise of insurance cover - Items lost and damaged not replaced. Calls not answered.

My initial correspondence with Mr Enock Chindoro, Bookings Manager went well.

Prompt assistance with an acceptable quotation, including R150 000 Comprehensive Insurance, which I thought would be of great value.

On the day of the move, scheduled for 12:00 they had problems on their side and only arrived at 18:00, and our move only completed 23:00 and us paying them the full amount, immediately by EFT payment.

We found when they had already left, they misplaced the "legs" of my bed and broke the glass of a cabinet.

I immediately informed Enock of the problem, sending photo's by email and Whatsapp, battling to get a response, from him. After searching on the internet, I finally found a cell number of Lloyd, who deals with insurance issues. He promised to get back to me, but to date, the items have been not replaced of refunded. My emails and telephone calls are ignored. From 30 Nov to date, 5 January 2021, the misplaced "legs" of the bed and the broken glass have not been replaced.

So my experience with the company is not a good one and I am still waiting to get assistance from them to replace or refund the items, according to the R150 000 insurance cover promised.

Adelheid Celliers