DO NOT BUY AT I COOL LIFE SHOCKING SERVICE

DO NOT PURCHASE ANYTHING AT THIS STORE. Customer service is shocking and so is after sales service. I bought a "bag" for about R89. I had read that they only do exchanges not refunds ( which raised my alarms as I in the past had issues when buying with these Ts and Cs - however ignored my inner instinct and went ahead). I did not keep track of the time I had to exchange the item and went to the store on the last day to exchange the item. As usual with these type of purchases I did not want anything else at the store except for a darker colour in the item I had previously purchased. I specifically asked the staff and manager at the time whether there were darker colours and he said they were all bright. I asked the manager to phone other stores to source it and it was clearly evident that he did not want to do it - laziness, complacency, just plain unhelpful (I don't know). Highly irritated with the lack of service and bad attitude as it was my last day to exchange, I complained to the manager who then extended the exchange period for a few more days. I let the extended period pass as I really didn't want to purchase items I didn't need. So the item I previously purchased remained in my cupboard in the plastic bag - unused. About a week later I was at Fourways Mall and decided out of interest to go into the iCool Life store. Lo and behold I found a black colour in the item I had previously purchased. I contacted the manager who was very unhelpful and said the rules were the rules. You would think as a manager realising that he had given me poor service by not contacting other stores to exchange would use his discretion to keep the customer happy. He obviously was not interested in this. He was willing to forfeit a customer and others (word of mouth and poor review) to keep the rules for an item worth R89. I asked for owner's email and name as it was now a principle thing for me (actually had been from the start). The Addy given was a generic one with no contact names evident. I was suspicious but contacted the "owner". Same poor response time and story!!! I've never experienced this at other stores - especially when I've escalated issue. I will not be surprised if this company needs to close their doors in the future!