TN
Trishalan N

1 reviews | Active since Apr 2019

01 Jun 2023, 09:09

Terrible service from Hyundai Umhlanga, forcing client for deposits on used cars that they haven’t even seen.

I went to the branch to view their vehicles, the salesman told me that he had a car at the panel shop for a scratch on the bumper and took for a test drive in a demo vehicle. After the test drive he forced me to pay the entire amount of R185000 to secure the car which I refused to do because of not having seen the car. This visit was on the Saturday, he confirmed that he would receive the car on Tuesday. He called me on the Monday and told me to put a deposit of R5000, which I did. After he received proof of payment he tells me the car will only be back on Wednesday. On Wednesday when we saw the car, it had scratches on the hub cap and a huge scratch on the rear bumper. I requested for it to be repaired and we would finalize the deal. He ended up using a brush to touch up the scratch and wanted to sell the car to me. I refused to take the car and wanted a refund, he took down my banking details and said he would do payment the very same Wednesday. On Friday he only then requests a proof of bank account and copy of ID. When I asked why wasn’t this told to me from the start he said he needs it for a pack to go to finance. Very sad service from this branch, I will never recommend you deal with them. Don’t ever be forced to put a deposit on a car that you have not seen, I had to wait for this money to clear before going to another dealership to purchase another car.

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