Hyundai Umhlanga - Their sales people don't care about you, only the sale they get.

I bought a brand new Hyundai Atos 2021 model in November last year from the sales rep Imraan at Hyundai Umhlanga. After only four months of having the car the car leaked water and the gasket needed to be replaced. When I called Imraan his only response was that "it's not his department".

But when he wanted the sale he was so nice and friendly, but his after service is so pathetic. When I called him again he said he spoke to the principal dealer and all they said was that I needed to take the car to another dealership. They don't care that I bought a brand new new car and it should not have so much problems. Since they put a new gasket the car sounds like a truck, and when I asked them to swap the car for another one he refused. Imraan also said that my car could be the only one in the thousands of Atos's that was manufactured that could be a factory fault (apparently that happens). He said they can fix the car as many times as they want as long as it's under warranty.

Again my argument is that a BRAND NEW vehicle should not be problematic. The principal dealer did not even have the decency to call me herself.