Worst service ever from Hyundai The Glen

Hi I would like to report the service I have received in Hyundai The Glen and Hyundai customer care

I would start mention the lady Esethu from customer care, I needed assistance from her but she kept attacking me making feel I got the incorrect deal from Hyundai, I was looking for a solution not someone to blame me and make me feel small about their company policies Please kindly listen to phone recording for reference no:8592 she promise to send this recording to me but till today I have not received it We were on a conference call with Sello from Glen branch as their manager was not available All I needed it’s a solution not to be blamed and be told I must read my service book plan

The Glen branch it’s my dealer which I got my car and do my services there as it is convenient I took my car for a service as per my appointment, apparently my service was late of which I take the blame but I have done my service with the branch 4 times already and no one has ever mentioned that my service were late until when they have to fix seals on my gear box now I have to pay a fee which I find it strange because when booking for service I will call the branch to explain that my car it’s due and they will either delay with them being fully booked or on my end I can’t make it on time but no one has ever said it will come at a cost at the later stage

I was surprised by the service I got from the urgent Desraj Singh at the branch who called me and explaining that I have to pay a certain fee when I was asking question the phone was cut off then later I got a message that my service has completely and when I ask about the lights and seals he told me to go read my service plan Instead of insuring that I understood what I signed up for I felt like a worthless customer and I requested to speak to the manager he told I must call customer care What is worse about the branch is that I experienced this similar service with my last service I took my car for service and they forgot to update my my service indicator and no one apologies for that they made it my problem

So the level of service I received was totally unacceptable and I still feel I was not treated with respect and dignity This is so embarrassing that if I could leave the deal I could opt for that option If I should say I would never get a deal with the branch as they protect their image instead of treating customers with respect and dignity I have requested the manager to call me apparently he’s on leave and they will see who can call me till now no one has called What a bad service from Hyundai The Glen