Unresolved Vehicle Fault and Poor Service Experience Hyundai The Glen

Dear Hyundai Customer Service,

I am writing to formally lodge a complaint regarding the ongoing and unresolved issue with our Hyundai vehicle, which I have brought to The Glen Branch repeatedly over the past seven months. Despite numerous visits and assessments, the fault remains unresolved, and I have received no meaningful solution or support. Even Head office has been contacted but nothing resolved

Your technicians have acknowledged that there is indeed a problem with the vehicle, yet they have been unable to identify or rectify it. The issue causes the car to stop unexpectedly while driving — a serious safety hazard that puts both myself and my family at risk. This is not only unacceptable from a mechanical standpoint but also deeply concerning from a customer safety perspective.

To make matters worse, our experience with your service manager Philemon has been extremely disappointing. Who in seven months has not provided any constructive feedback. He has consistently been rude, dismissive, and unhelpful throughout this process. His attitude and lack of empathy has made an already frustrating situation even more difficult to endure, and I feel that my concerns have not been taken seriously. We have been without a car for the past two weeks which is such an inconvenience at times it’s a week, days and still the car comes back the same

I am requesting the following:

• A full and immediate investigation into the fault affecting my vehicle • A formal apology for the poor treatment I have received • A clear and urgent plan of action to resolve the issue, including a timeline • Consideration for a replacement vehicle or refund if the fault cannot be resolved promptly

I have been patient and cooperative for months, but I am now at the point where I must escalate this matter. If I do not receive a satisfactory response within 7 days, I will be forced to pursue further action through consumer protection channels.

I trust Hyundai The Glen and Hyundai South Africa will treat this matter with the seriousness it deserves.