poor customer service

On February of 2023 my driver's car seat had torn and I had brought it to their attention. I was promised a call to get it fixed and I literally had to call them for them to give me feedback for months. the seat was only ordered in September 2023 by Sello from parts. he promised to give me a call once the seat had arrived. Again, I needed to call them in October to get feedback as no one was calling me from hyundai with some sort of feedback. Sello then told me that the seat was ordered and should arrive on the 13th of October. He gave me a call on the 16th to set an appointment for me to bring my car for repairs. I had politely asked if they would be able to drop me off in jhb cbd and pick me up again and I was told that would not happen and that I would need to make my own transport arrangements to collect my car. I had explained to both Sello and his manager that I cannot make alternative transport arrangements as I would be the only one in the office on the 20th as we still work from home. I also explained that the only reason I will be travelling to the the glen area is because the car seat was not proper quality which is not my fault. I understand that they only do drop offs when bringing in your car for service which I am not doing. it is factory fault issue and the least that they can do after running after Sello nad his crew for months to get my seat fixed, is to drop me off at the office and pick me up again. travelling time between hyundai the glen and my work place is literally on 10mins. I am not happy with the service I am getting from hyundai the glen. It's like once they have sold you the car, they do not care about the customer thereafter. I ahve made it clear that once the seat is fixed, I will be trading my car in next door to their dealership where I know I will be taken better care of.