No refund to date!

I am writing to express my deep disappointment with the entire experience I have had with your service so far.

From the very first email I sent requesting a quote specifically for a tappet cover, to now, nearly daily phone calls trying to get an update on my refund, the process has been extremely frustrating.

To clarify the sequence of events:

I clearly requested a quote for the tappet cover and provided my vehicle’s VIN number.

However, the quote I received was for a tappet cover gasket — not the tappet cover itself, which I never requested.

Without double-checking the quoted items, I proceeded to make payment so the correct part could be ordered.

Once this error was identified, I had to arrange for my wife to visit your office with a copy of my ID and bank confirmation letter, as per your refund requirements.

Despite this, it has now been 9 days of repeatedly requesting the refund, with constant assurances that the manager would call me — a call which has never materialized.

I find this delay and lack of communication unacceptable. Please provide an update on the status of my refund as soon as possible.

My Hyundai reference number for the refund is: WIF-32487.