Hyundai The Glen ! Negligence, Misrepresentation, Possible Deception - Services Department

There has been in depth emails to Hyundai The Glen regarding my absolute shock and disappointment with their service department on an ethical as well as on a professional level along with facts and attachments on my specific enquiry which will be far too long to upload here.

Hence, I will keep my review on this platform as brief and concise as possible.

Please exercise vigilance and caution when sending your car in for services to Hyundai The Glen. According to my recent experience, in my opinion they cannot be trusted.

My fuel started leaking which was a fire hazard and needless to say life threatening. I had my car inspected by Hyundai The Glen and they advised I will need to replace my entire fuel pump and they unable to tell me how this problem started. Keeping in mind the exorbitant cost of replacing the fuel pump, I got my car towed to another Hyundai Dealer who then Re-inspected my vehicle and advised that the Leak is due to a Pipe being Glue-Bonded as it had been previously broken and over time the petrol ate through the bond.

I have had my car serviced at Hyundai The Glen ever since I bought it. Nobody else has serviced my car and I have invoices and my service book to prove that. This has led to me to understand that it could only have been Hyundai The Glen who had broken the pipe during one of the services and simply Glue-Bonded it instead of doing the right thing and replacing it.

It was a gruelling 2 weeks and an expensive one at that after which I had finally got my car fixed at the Bryanston Hyundai dealer.

The Glen offered me a measly 2k discount from a 12k Bill which I found to be weak response for the damage and inconvenience caused to myself in addition to what can be seen as Gross Negligence and Misrepresentation of the source of the problem.

I will Not Purchase a Hyundai again. Hyundai The GLEN - You have made the HYUNDAI Brand lose credibility!