Grievance Regarding Service at Hyundai The Glen – Visit on 1 August 2025

I would like to formally raise a grievance regarding the poor service I received at Hyundai The Glen on 1 August 2025, specifically from a staff member commonly referred to as “Mama Winnie.” I arrived at the dealership at 08:00 and was only assisted around 14:00. I eventually left the premises at 16:00 with a young child who was cold and hungry due to the prolonged wait. What’s more concerning is that I only received communication around 10:00 — after I had already left — informing me that my service and maintenance plan had been terminated. Despite there being no shuttle service available, I made my own way back to the dealership. Upon arrival, I was told to personally contact the service provider, and during the call with Liquid Capital, Mama Winnie repeatedly interrupted and handed me documents with codes and numbers to relay. This made an already stressful situation even more difficult. I was only properly assisted once I requested to speak to the Service Manager. This is not my first negative experience with her — during a previous visit, I also left without my vehicle being serviced. She even made a point of reminding me about our previous interaction. In my experience, she demonstrates a lack of professionalism and customer care, which is especially disappointing given her front-facing role. As a loyal Hyundai customer, I find this level of service unacceptable and disappointing. I strongly recommend that appropriate customer service training be considered to avoid similar experiences in the future.