Frustration Over Missing Spare Key

I am extremely disappointed with my experience at Hyundai The Glen regarding my spare key situation. After patiently waiting for nine months, I was finally told that my spare key could not be found, yet they had the audacity to claim that I had received it because I signed a checklist. This is not only misleading but has left me feeling completely frustrated and undervalued as a customer.

Throughout this long process, I have continuously communicated with my salesperson, who worked hard to find a solution by reaching out to the managers and even checking with the head office. However, after all that time and effort, I am left without my key and feel like I’m being made to look as though I'm lying about the situation.

To make matters worse, the head office has shown no interest in finding a solution. Instead of taking responsibility, they blame the customer for the issue, which is incredibly unprofessional. Additionally, I am baffled as to why they would circle items on the checklist that are clearly untrue. This only adds to the feeling of dishonesty and lack of accountability in their service.

The attitude of the dealership, especially after they have made it clear that they cannot provide me with my key, is completely unacceptable. They seem to think that this is now my problem to resolve, especially since my salesperson no longer works there. The service I have received is far below standard, and I cannot in good conscience recommend Hyundai The Glen to anyone.

In short, I am deeply dissatisfied with the way this situation has been handled. It should not take nine months to resolve such a straightforward issue, and I will be sharing my experience to ensure others are aware of the level of service they might expect.