DISSATISFIED CUSTOMER

I am extremely disappointed with my experience at Hyundai The Glen regarding my engine undercover. After several email and pictures from my insurance, I was responded with a on liner response "All the parts were turned into your car", yet they had the audacity to claim that I had received it because my car was collected. This is not only misleading but has left me feeling completely frustrated and undervalued as a customer.

Throughout this long process, I have continuously communicated with my mechanic, who worked hard to find a solution by reaching out to the managers and even checking with the head office as he never received the parts. However, after all that time and effort, I am left without my part having to purchase a new one when i am not the one who misplaced it and feel like I’m being made to look as though I'm lying about the situation or i had something to do with the disappearance of the part.

To make matters worse, the head office has shown no interest in finding a solution since the car was brought there. Instead of taking responsibility, they blame the customer for the issue, which is incredibly unprofessional. Additionally, I am baffled as to why they would say parts were returned without furnishing proof. This only adds to the feeling of dishonesty and lack of accountability in their service. The manager was cc'd on email and did not bother to respond to my email or supply footage as requested. I supp**** them with proof and nothing.

The attitude of the dealership, especially after they have made it clear that they cannot provide me with my Part, is completely unacceptable. They seem to think that this is now my problem to resolve, especially since i took my car elsewhere. The service I have received is far below standard, and I cannot in good conscience recommend Hyundai The Glen to anyone in fact it should not be operating and closed indefinitely.

In short, I am deeply dissatisfied with the way this situation has been handled. It should not take this long to resolve such a straightforward issue, and I will be sharing my experience to ensure others are aware of the level of service they might expect. DO NOT TAKE IT THERE :-(