BAD CUSTOMER SERVICES!!

I am very disappointed in Hyundai the glen. My car was not switching on and i called roadside assist to tow it to the nearest Hyundai on Monday morning. I have been dealing with a lady by the name Winnie and she kept on saying she does not know what to tell me. Please note till this day they have not told me what the problem is or the turnaround time. This is really frustrating and I am hindered to do anything even traveling to work. Its going to a full week now and this is frustrating!