35K Cashback woes at Hyundai The Glen

I am writing to express my deep dissatisfaction and concerns regarding my recent vehicle purchase experience at your branch on the 22nd of March 2024.

I was assisted by Lehlohonolo, the Sales Representative, and Senamile, the Manager, during the purchase process. Everything seemed to go smoothly, and I even received a 35k cashback as part of the deal. However, I have encountered significant challenges since then to get the money i was told was deal package.

I have been trying to reach out to Lehlohonolo and Senamile regarding a payment related issue, only to discover that they no longer work at the branch. Additionally, there seems to be a lack of clarity on the status of my payment and my vehicle registration plates. Despite my attempts to seek assistance from the Head Office customer care, I have not received any support or resolution to my concerns.

This level of dishonesty, lack of integrity, and poor after-sales service has greatly disappointed me. It is disheartening to experience such difficulties after making a significant purchase from your dealership.

Transparency and accountability are crucial in maintaining customer trust and satisfaction but not at Hyundai The Glen