Hyundai Strydom Park – Broken Promises, Poor Service & Disrespect to Elderly Customer

I am writing this review to bring attention to a highly disappointing and stressful experience with Hyundai Strydom Park, particularly involving a sales representative named Hloni.

My elderly mother, Mrs. M. Thusi, purchased a Hyundai Exter from the dealership in April 2025. She was promised that the vehicle would be ready by 17 April, but upon arrival, it was not prepared, and the process was disorganized. The sales rep also got her personal details wrong on official documents.

As part of the agreement, my mother was promised a R15,000 incentive, which remains unpaid to this day (18 May 2025)—over a month later. Despite multiple follow-ups, the matter has not been resolved.

After escalating this matter to Hyundai’s head office on 6 May, I received a reply on 8 May stating the issue would be handled, but no concrete resolution has followed. Instead, Hloni contacted me via WhatsApp with unprofessional and defensive messages, questioning why I escalated the issue and blaming external factors instead of taking responsibility.

What’s worse, this ongoing stress has affected my mother’s health (she suffers from hypertension), and as someone who intended to purchase two more vehicles for my business purposes, I am now reconsidering any future dealings with Hyundai. It feels like elderly clients are taken advantage of and not treated with dignity or respect.

This experience has severely damaged our trust in the Hyundai brand, and we are still waiting for: 1. The R15,000 incentive payment as promised. 2. An apology and disciplinary action for Hloni’s conduct.

I hope Hyundai South Africa takes this matter seriously and restores our faith by acting promptly.