Formal Complaint – Unacceptable Service, Staff Conduct, and Vehicle Defects

We are formally lodging a complaint regarding the unacceptable service received from Hyundai Strijdom Park, unprofessional staff conduct, and recurring defects in Hyundai vehicles supp**** to our company. On 26 June 2025, we purchased a new Hyundai vehicle. Within two months, it developed a diesel pump fault. Despite being a warranty issue, the vehicle remained in your workshop for over three days with no communication. A confirmed collection time was later denied without explanation, and our pre-booked service was ignored until we arrived in person. At the dealership, staff member Micaela was rude, refused to assist, and abruptly referred us to her manager with no explanation. Only after escalation was the vehicle assessed properly, and it then took another week to get the repair authorized and completed. This conduct is unprofessional and unacceptable. This is our second experience with a defective Hyundai. Our first vehicle—a Hyundai 4 ton truck—purchased 14 October 2024 developed engine problems on the second day of use and required a new engine belt. As a fleet operator, we expect reliable vehicles and competent service. Hyundai has failed on both. The lack of communication, delays, and poor customer treatment reflect serious operational issues. We request a formal response addressing the service failure, staff conduct, and corrective action to be taken. If unresolved, we will escalate this matter further and reconsider Hyundai as a fleet supplier.