1 reviews | Active since Jan 2021
Bad Service at Hyundai Springs
In June 2020 I bought a car at Spring dealership and while I was in the process of purchasing the car they promised me the best service. They said they'd deliver the car in Witbank (Mpumalanga) as it was lockdown. Upon the delivery of the car they called and told me that they could no longer deliver in with bank and that I had to travel to Middelburg to get the car. I travelled to Middelburg as per request and when I got there there was no ribbon on my car or anything that shows courtesy that I had just bought the car. Moving forth, the car had a missing mat and the smash and grab had been done on that day (mind you documents for purchasing the vehicle had been done a week prior) so I could not utilise my windows. When I got home I later discovered that the pockets at the back of my front seats had dirty tissues, old slips as well as cider bottle lids. When I reported this to the Salesperson I was told that as a dealership they don't do a vallet on cars. Two weeks down the line I got called by the dealership saying that they "accidentally" wrote a wrong Vinn number in my contract which I also gave to my insurance. Imagine what would have happened if I had an accident somewhere in those two weeks as I was a new driver. I had to then take time off to fix everything with the bank that was financing the car. I also reported the missing mat to the Salesperson as well as the Manager. They said they give me new mats but that I had to travel to springs to fetch them. Bare in mind that it was still lockdown level 3 and there were travelling restrictions. When I suggested that they courier the mats I was told that it was too expensive to courier the mats yet they wanted me to consume my petrol to fetch mats which they were supposed to ensure they were in place before delivering the car. January 2021 I needed to service my car but the book was not updated on how many services the car has received prior. I took my car for its service yesterday and I haven't received it until today because there were some complications with the service plan they provided me with.
