Poor service

The service that I received from Hyundai Springfield was absolutely pathetic and unprofessional. Certain staff are inefficient and fail to provide proper feedback to clients. I paid a holding fee on a vehicle and the vehicle was sold before I could get a confirmation on the status of my application. In addition, I have been asked to resend the same documents numerous times and it's been over a week and I'm still waiting for my refund which I told will take 2 weeks to reflect into my account.