PATHETIC SERVICE LEVELS

Hyundai, you have no idea of the meaning of customer satisfaction. Your service levels are nothing short of PATHETIC! You have been sitting with our car for over 9 weeks now and not one piece of positive feedback as to when the car will be returned to us. Initially we had to wait for a part to be delivered from Korea and the date given was the 21st July. Strange that this issue was not picked up when the car was serviced the week before and the part that you could not source the part in the country. The part arrived the weekend before the looting and the car was damaged. Around 9 weeks have passed since the car was initially brought in and there has been no positive feedback as to when the car will be repaired. The latest version is that you are waiting on the insurance. Since when does it take so long especially as the assessor has been to your premises already. STOP with your lack of concern and provide some answers IMMEDIATELY and furthermore STOP implying that it is not a given that the insurance will pay for the damages sustained to the car whilst in YOUR care. We have been using Uber for over 2 months now and are out of pocket as a result. You REFUSED to assist with a courtesy car or hire one, you can't tell us when the car will be ready, you are waiting on the insurance.......You clearly DO NOT give a damn about the situation that we have been placed in. Shame on you! Perhaps you can now make time to tell me WHEN WILL THE CAR BE RETURNED TO ME!!!!!!!