Bad customer service

I took my car for service on Tuesday and the service was gonna be paid for by the Insurance company, I was only told during the day that I will not be able to get my car until, the payment was showing on their account. My insurance was waiting for the invoice and the Vendor form before they could make the payment to Hyundai which they did not send. I was going back and forth trying to resolve this on my own, until my insurance decided to pay the money directly to my account on 22.05.2024(which I received in the evening). I only managed to get my car this morning. Iam so angry about this whole experience 😡