Unhappy customer due to service

This has to be the worse service I received in a long time. Technically once you buy a car from Hyundai you are on your own. You book your car in for sevice via email, then u get an automatic reply stating that there will get back to u shortly and they never did. Once you reach the stipulated km you go and the Manager tells you Hyundai doesn't have the responsibility to respond, the customer should call and send numerous emails .The car is still within expected km and still eligible for a grace period of 15000km but according to the manager Hyundai is not at fault because the person who received has long resigned (George). After going back and forth for a while and still not getting the answers he says"you have the right to contact ombudsman, remember motus and Hyundai also have their lawyers, take it up with head office".im simple terms females in S. A WILL ALWAYS BE TAKEN ADVANTAGE OF