Hyundai Woodmead

I was in contact with sales presentative at Hyundai Woodmead with regards to purchasing the Hyundai Creta 1.5 Premium IVT 2023 model. I specifically requested the car in a particular colour: Titan Grey 2023 and was informed that it is available. We proceeded with the application, and I even accepted the bank OTP with 2023 model, and sent it to the bank the bank sent Sihle a podium upon receiving an invoice from the Hyndai Woodmead I was startled to note that the details read as “Hyundai Cresta 2022”. I flagged this with the dealership and I was told that it was a “mistake”. There is absolutely no way that the year model could have been captured incorrectly on Bank papers. I followed up with the Manager and he said that they did not have the car in the 2023 model for that particular colour.

This discrepancy that has been noted in the invoice is not a mistake but highlights that I was being fooled into purchasing a different year model under the impression that it was a 2023 model. This is *****ulent behaviour and if so I am disgusted that this group would practice such fowl play on their customers. As a business one would assume that ethical behaviour is one of the cornerstone values upheld in operating a legitimate business. I also believe that onerous rests on the business to be completely honest about their stock and what is available and what is not available regardless of chasing sales, I believe that I was taken advantage of because I am a woman and I may necessarily have limited knowledge on cars.