Extremely disappointing service

I took my car to this dealership and clearly explained what I wanted them to check, including where I believed the issue was. Despite this, they went ahead with their own diagnostics, gave me minimal feedback, and I had to return two days later just to get a quote and some vague information.

The specific problem I originally highlighted was completely ignored. Instead, they kept pointing out “other issues” that supposedly needed to be fixed. A week later, I received a call saying my car was ready for collection, only to arrive and wait over an hour because they hadn’t even done the test drive yet. After finally completing the test drive, they suddenly wanted to strip the engine for more diagnostics, without ever giving a clear answer on what was actually wrong.

They then gave me a ridiculously expensive quote, and when I said I wanted a second opinion, their attitude changed immediately. On top of that, they’ve ignored my email requesting a full diagnostic report.

I ended up taking my car to a different workshop, and within 4 hours they diagnosed the actual issue and explained exactly what needed to be done. What took the Hyundai dealership over a week (with zero answers), this other place did in half a day.

Totally unacceptable service from start to finish.