Dishonesty, Poor Communication, Lack of Accountability and Lying

Last year October 2022, we took one of our company car to Hyundai Woodmead, to be fixed. We were told that were told that there is a problem with the engine, but they did not give us a full diagnosis. We were told we would be given a diagnosis within 3 days. Three days came and pass without a word from the Service Manager Fayaaz Yusuf.

We kept on calling Fayaaz to find out what was the problem with the car, he kept on telling us, he was going to come back to us.

In March 2023, I went to Fayaaz to ask what was happening with the car what was the problem with it, only then he gave us the diagnosis of the car. I asked for a quote, I waited another two months for a quote. Eventually he sent it, from our side we took a month to approve that quote, eventually the quote was approved on the 12/07/2023, and 50% was paid. We were then told that our car will be ready by mid August, due to parts being imported. We accepted that, mid August came, there was no communication or whatsoever from Fayaaz and Hyundai Woodmead.

At some point I drove to Hyundia seeking to speak to the branch manager, staff and other sales representatives refused to call Fayaaz's manager.

Two ago Fayaaz promised me that our car will be ready by the 15 September 2023. I agreed but now he has been avoiding our calls nor returning any of our calls.

Our business have suffered greatly by this company, yet they did not even bother to offer us an alternative vehicle for us to use while they are the one that caused the delay.

We even stop taking any of our cars to Hyundai Woodmead for routine service maintenance, because this is not the only incident we have faced with this dealer. Fayaaz is a pathological **** and can not be trusted with cars.

Our car have now spend a year at this dealer not because of our own doing but the dealers.