NPS Score
-100
Recommended: Unlikely
Feb '26 - Sep '26
Frequently Asked Questions About Hyundai Hillcrest
How is Hyundai Hillcrest rated on Hellopeter?
Hellopeter has tracked Hyundai Hillcrest across 4 reviews. Hyundai Hillcrest hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hyundai Hillcrest? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
Horrible horrible service!
Extremely disappointing experience from start to finish. I accepted an offer for a vehicle that was represented as having approximately 2,000 km on the odometer. Throughout the sales and finance process, this was the vehicle discussed with me and formed the basis of my decision to proceed. Only upon delivery was I informed by MXO that the original vehicle had been sold to another customer. The vehicle presented to me had approximately 20,000 km on the odometer. At no stage prior to delivery was I informed that the vehicle I had agreed to purchase was no longer available. The vehicle also had scratches on the front and rear bumpers, as well as scratches on the door panels, all of which were recorded during the inspection process. What has frustrated me most throughout this transaction is the complete lack of communication and transparency. I have had to constantly follow up with MXO for updates instead of being proactively informed. Whether it was finance updates, delivery arrangements, registration matters or general progress, I was almost always the one chasing for information. Even after taking delivery of the vehicle, I am still waiting for my registration documents and licence disc. My temporary permit is about to expire, yet I have received no proactive communication regarding the status of these documents. Once again, I have had to follow up myself to find out what is happening. The most disappointing part is that customers should not have to discover at handover that the vehicle they agreed to purchase is no longer available and has been substituted with another vehicle with significantly higher mileage. Had I been informed beforehand, I could have made an informed decision before proceeding. The dealership’s response was to offer R2,000 compensation after the fact, despite the mileage discrepancy, cosmetic defects and lack of disclosure. This experience has been characterised by poor communication, lack of transparency, inadequate customer service and a complete failure to keep the customer informed throughout the process. I would not recommend this dealership based on my experience.
1 reviews | Active since Jun 2026
Horrible horrible service!
Extremely disappointing experience from start to finish. I accepted an offer for a vehicle that was represented as having approximately 2,000 km on the odometer. Throughout the sales and finance process, this was the vehicle discussed with me and formed the basis of my decision to proceed. Only upon delivery was I informed by MXO that the original vehicle had been sold to another customer. The vehicle presented to me had approximately 20,000 km on the odometer. At no stage prior to delivery was I informed that the vehicle I had agreed to purchase was no longer available. The vehicle also had scratches on the front and rear bumpers, as well as scratches on the door panels, all of which were recorded during the inspection process. What has frustrated me most throughout this transaction is the complete lack of communication and transparency. I have had to constantly follow up with MXO for updates instead of being proactively informed. Whether it was finance updates, delivery arrangements, registration matters or general progress, I was almost always the one chasing for information. Even after taking delivery of the vehicle, I am still waiting for my registration documents and licence disc. My temporary permit is about to expire, yet I have received no proactive communication regarding the status of these documents. Once again, I have had to follow up myself to find out what is happening. The most disappointing part is that customers should not have to discover at handover that the vehicle they agreed to purchase is no longer available and has been substituted with another vehicle with significantly higher mileage. Had I been informed beforehand, I could have made an informed decision before proceeding. The dealership’s response was to offer R2,000 compensation after the fact, despite the mileage discrepancy, cosmetic defects and lack of disclosure. This experience has been characterised by poor communication, lack of transparency, inadequate customer service and a complete failure to keep the customer informed throughout the process. I would not recommend this dealership based on my experience.
1 reviews | Active since May 2025
best Service ever!!!
I would like to take this opportunity to express my sincere gratitude and appreciation to Ntuthuko Mhlongo and the entire team at Hyundai Hillcrest for the exceptional service I received throughout the purchase of my new vehicle. From the very beginning, Ntuthuko went above and beyond to ensure that I received the best possible deal on a vehicle that I absolutely love. His professionalism, dedication, and commitment to customer satisfaction were evident at every stage of the process. He kept me informed and updated throughout, making what could have been a stressful experience feel effortless, seamless, and enjoyable. What stood out the most was the genuine care and attention that I received. At no point did I feel like just another customer walking through the dealership doors. Ntuthuko made me feel valued and important, as though I was his only customer. He took the time to explain every detail of the vehicle, patiently guided me through its features, and ensured that I was making a fully informed decision. There was complete transparency throughout the process, with no surprises, hidden details, or unanswered questions. Everything was clearly explained and openly discussed. I was particularly impressed by the effort Ntuthuko made to secure the exact colour I wanted. His determination to meet my preferences and exceed my expectations did not go unnoticed. His product knowledge, professionalism, and ability to connect with customers are truly outstanding. Simply put, he is exceptionally talented at what he does. I would also like to extend my heartfelt thanks to Tom, the Dealer Principal, for his support and commitment to ensuring that I was able to get the vehicle I wanted while remaining within my budget. His willingness to assist and accommodate my needs demonstrated a genuine commitment to customer satisfaction and excellence. A special word of appreciation must also go to the Finance and Insurance Manager. Her dedication was remarkable. She worked tirelessly on my behalf, negotiating every possible option to secure the best finance package and interest rate available. Her determination, expertise, and willingness to fight for the best outcome for her client were truly impressive. She demonstrated a level of commitment that is rare to find, and her efforts made a significant difference in my overall experience. Overall, my experience with Hyundai Hillcrest has been nothing short of outstanding. The level of service, professionalism, transparency, and customer care I received exceeded all expectations. Purchasing a vehicle is a significant milestone, and the team at Hyundai Hillcrest made it a memorable and enjoyable experience from start to finish. Thank you, Ntuthuko, Tom, the Finance and Insurance team, and everyone at Hyundai Hillcrest for delivering what is, without a doubt, the best dealership experience I have ever had. I will gladly recommend Hyundai Hillcrest to anyone looking for exceptional service and a team that truly puts its customers first
1 reviews | Active since May 2025
best Service ever!!!
I would like to take this opportunity to express my sincere gratitude and appreciation to Ntuthuko Mhlongo and the entire team at Hyundai Hillcrest for the exceptional service I received throughout the purchase of my new vehicle. From the very beginning, Ntuthuko went above and beyond to ensure that I received the best possible deal on a vehicle that I absolutely love. His professionalism, dedication, and commitment to customer satisfaction were evident at every stage of the process. He kept me informed and updated throughout, making what could have been a stressful experience feel effortless, seamless, and enjoyable. What stood out the most was the genuine care and attention that I received. At no point did I feel like just another customer walking through the dealership doors. Ntuthuko made me feel valued and important, as though I was his only customer. He took the time to explain every detail of the vehicle, patiently guided me through its features, and ensured that I was making a fully informed decision. There was complete transparency throughout the process, with no surprises, hidden details, or unanswered questions. Everything was clearly explained and openly discussed. I was particularly impressed by the effort Ntuthuko made to secure the exact colour I wanted. His determination to meet my preferences and exceed my expectations did not go unnoticed. His product knowledge, professionalism, and ability to connect with customers are truly outstanding. Simply put, he is exceptionally talented at what he does. I would also like to extend my heartfelt thanks to Tom, the Dealer Principal, for his support and commitment to ensuring that I was able to get the vehicle I wanted while remaining within my budget. His willingness to assist and accommodate my needs demonstrated a genuine commitment to customer satisfaction and excellence. A special word of appreciation must also go to the Finance and Insurance Manager. Her dedication was remarkable. She worked tirelessly on my behalf, negotiating every possible option to secure the best finance package and interest rate available. Her determination, expertise, and willingness to fight for the best outcome for her client were truly impressive. She demonstrated a level of commitment that is rare to find, and her efforts made a significant difference in my overall experience. Overall, my experience with Hyundai Hillcrest has been nothing short of outstanding. The level of service, professionalism, transparency, and customer care I received exceeded all expectations. Purchasing a vehicle is a significant milestone, and the team at Hyundai Hillcrest made it a memorable and enjoyable experience from start to finish. Thank you, Ntuthuko, Tom, the Finance and Insurance team, and everyone at Hyundai Hillcrest for delivering what is, without a doubt, the best dealership experience I have ever had. I will gladly recommend Hyundai Hillcrest to anyone looking for exceptional service and a team that truly puts its customers first
1 reviews | Active since Mar 2021
Dishonest service by Hyundai Hillcrest
The sales experience was good. They matched and even beat prices.. But 2 weeks later and they still have not refunded me my deposit which I paid to hold the deal. I feel like I'm begging them for my money back. The sales person keeps saying he will sort but still nothing. They have also failed to settle my trade in vehicle so now I am left with 2 vehicles to pay for. I am being asked for invoices for the trade in vehicle from when I initially purchased it. They have the settlement balance and now they seem to be buying time and refusing to settle my trade in. It's sad that their after sales service is quite pathetic. I initially thought they were a good and honest company but now I doubt their integrity. It seems I have been fooled. I will be reporting them to MIOSA and NCC and I will be liaising with Nedbank to cancel the deal since I am within the 14 day period.. It's not nice at all.. I'm really dissatisfied..
1 reviews | Active since Mar 2021
Dishonest service by Hyundai Hillcrest
The sales experience was good. They matched and even beat prices.. But 2 weeks later and they still have not refunded me my deposit which I paid to hold the deal. I feel like I'm begging them for my money back. The sales person keeps saying he will sort but still nothing. They have also failed to settle my trade in vehicle so now I am left with 2 vehicles to pay for. I am being asked for invoices for the trade in vehicle from when I initially purchased it. They have the settlement balance and now they seem to be buying time and refusing to settle my trade in. It's sad that their after sales service is quite pathetic. I initially thought they were a good and honest company but now I doubt their integrity. It seems I have been fooled. I will be reporting them to MIOSA and NCC and I will be liaising with Nedbank to cancel the deal since I am within the 14 day period.. It's not nice at all.. I'm really dissatisfied..