False Advertising & lies lies lies !!!!!!!

Very misleading and false advertising from the Sales Team at Hyundai Roodepoort. I've been searching for a demo car and found one on the internet that suite my pocket. I then phoned the dealer (Hyundai Roodepoort) and asked to speak to a salesman. They transferred me to a guy named Duncan, who at the time said he will phone me back. The next day I received no call whatsoever and decided to phone the dealer again. I got through to Duncan and said I'm still waiting for his phone call. He then blamed it on his sales team who supposably didn't follow his instruction to phone me back. He said he will take care of it immediately. I expected a call from his sales team, but Duncan phoned me directly and asked how he can assist. I told him I found a demo car advertised on the internet at his branch that I'm interested in. The ad reads as follow: "2022 Hyundai Grand i10 1.2 Fluid R219 000" and the ad descriptions are: "2 TONE WHITE & BLACK". I gave him the reference number (***/1) for the ad to make it easier that he know exactly which car I'm interested in. With this reference number and ad details, Duncan confirmed that the car is still available. I asked him if it's possible that he can bring the car to me in the East Rand for viewing (like many dealerships do) as it's difficult to take off from work. He said it's not a problem, and we made an appointment for Friday 21 January 2022 at 11:30. I sent him my address and pin location. On Friday morning at 10:40 I phoned Duncan to find out if he is on his way. He did not answer his mobile. I then phoned the dealership and asked if I can speak to Duncan, and the lady told me he is in a meeting. Immediately my blood was boiling as he wasn't on his way to the East Rand for our meeting, and the travelling takes at least 55min without any traffic. The lady then transferred me to a salesman named Francois. I explained to Francois regarding the appointment and that they will never make it in time for 11:30. Francois said they had to wait for Collin (the F&I of the dealership) to complete my application to see if I qualify to purchase the car. This all turned very confusing as the arrangement was to view the car. Having already made arrangements with my employer to leave work for my appointment, I was not happy as they have wasted my time.

BUT.....the plot thickens!!!!! As I spoke to Francois, he said that finance was approved for a purchase price of R242 000. I was shocked by this amount and asked why is the price all of a sudden higher. Francois then said that the car I phoned about (2 days earlier) was sold. That just put the cherry on the cake for me. How can you make and keep an appointment, if a car has been sold??? I don't think they sell so many cars in a day that they can't keep track of what leaves the floor. So the car I was approved for at R242 000 was a brand new car. I did not want a brand new car, I wanted the demo model with 2000km at the price of R219 000.

But the story changes, and the lies continue!!!!

Francois then said that the car I'm interested in at R219 000 was actually not a 1.2 Fluid, but a 1.0 Fluid and claimed that whomever placed the ad on the internet made a mistake. Why was this so called mistake not mentioned by Duncan on Wednesday afternoon when I gave him the reference number. This proves to me that the 1.0 Fluid story is a lie, as surely Duncan has the correct car info on his system and would've picked up that it was incorrect.

At this stage I heard too many lies and excuses and told Francois that they way Hyundai Roodepoort is doing business is not to my liking and that he can take the car and shove it. He then phoned me back and said he spoke to the Dealer Principal and agreed that I can get a brand new Fluid 1.2 at a discount price of R232 000 and that they will work out my installment to an amount of what it would have been on the purchase of the R219 000 price.

There were back and forward phone calls trying to convince me that they can get me my installment down to +-R3400 per month. Now this sounded to good to be true as I've done my homework quite a bit and knew this doesn't sound right. I asked him how did they get it so low, and he said he is not sure but will find out by Duncan and let me know. This morning Francois phoned me and said the installment is so low as they've calculated it with a deposit and a residual. Again my blood was boiling. They are making their own assumptions on what, how and where. I told Francois that they don't listen to my instructions. I never told them I will be giving a deposit, nor did I say I want to purchase the car with a residual. I think that is my right and my decision on how I would like to purchase my car. All they had to do is sell me the car at R219 000 as advertised. I have the right to choose where I would like my financing to be done, not by their choice.

Now the story changes even more!!!!! It was told by Francois that the total cost of the car will not be R232 000 any longer as they are charging extra because the car is 2tone and that they will be adding extra costs for who knows what. So the total is way more than the so called discount price of R232 000 approved by the Dealer Principal.

How is it possible that Hyundai Roodepoort don't know their pricing and availability on their cars??? And the bigger question is, how can you trust any of these salesmen. It's one big lie from the start.

Don't expect to purchase a car for the price they advertise!!!!