bad service

Good day,

I have been calling your dealership for a week to enquire about the 2013 Hyundai ix35 (Diesel). I spoke to two different sales agents on two occasions. When I spoke to those agents I asked if the car had keyless start and entry and if it had a sunroof or panoramic rooftop which they both could not confirm when I had called. the fact that they couldn't verify if the car had those things or not speaks volumes about product knowledge and stock on hand. I was already interested in that car but my reason for asking those questions was to check if it had those extra features.

There is a very fundamental principle of never making an empty promise to any client, which your two agents did and from the call you made they are not owning up to their transgression which further states how ********* they are. I am not sure if what those two agents did is in line with the values and ethos of Hyundai.

I love the brand Hyundai and that car would have been my third Hyundai car however because of the lack of service or empty promise from your agents I do not see myself buying a Hyundai car especially from your branch.