Bad customer service

This morning, I dropped off my car at the Hyundai Roodepoort situated in Ontdekkers, at 08:30. I was instructed to complete a form so a driver could drop me off at home. However, by 11:40, I had still not been assisted, and no one communicated with me about the delay, the driver only gave me a lift at noon, and no apology from the manager, just a comment about what I wanted him to do. The service attendant also wanted to change a quote without my approval.

When I raised my concerns, the manager, Paul, dismissed the issue, stating it was the driver’s fault and claiming he saw nothing wrong. As a customer, I felt disregarded and undermined. Paul showed no remorse, failed to apologize, and instead asked what more he could do about the issue. His lack of professionalism and empathy was unacceptable, and his attitude felt discriminatory.

I expect better service and accountability from Hyundai and request an explanation and apology for this incident.