Terrible Customer Service at Hyundai Sandton!

I've been dealing with The Hyundai dealership in Sandton, while looking into the purchase of a new car. Initially they were not too bad.

However, more recently I have had the worst customer service possible. The finance department took 9 days to give feedback on my application! When I made further inquiries I was told that they had a major backlog. Each time I, as the customer had to follow up on what was happening. I am still waiting for their finance lady to give me feedback. It seems she does not feel the need to respond to clients, or perhaps doesn't use her emails at all!

I'm very disappointed in the treatment I got from Hyundai Sandton and hope this is not the norm at all Hyundai dealerships.