1 reviews | Active since Jan 2018
Pathetic customer service
The worst after sales service I have ever experienced. I bought a second hand tucson at hyundai Sandton in September last year. When I took delivery of the vehicle I noticed that the vehicle was pulling to the left and the steering wheel was not straight. So I sent the car back for wheel alignment to be done. When I got the car back the issue was not resolved. I was then told that the vehicle would pull to the left because the road in South Africa slope to the left.... Then the blind spot detection senses kept on failing and the car had to be sent back 3 times on 3 different occasions for the same issue. When I took the car back the 3rd time the service manager advised that the vehicle may have been in an accident (which was not disclosed when we purchased the vehicle) and the entire car would have to be aligned. This was not done. The vehicle was sent back to hyundai Sandton a week ago and still I'm experiencing the same issue with car pulling to the left after I was told its sorted. I have sent numerous emails to the dealer principal (Gary Herbert) who responds to my emails when he feels like it. Gary being a dealer principal has no care in the world for his customers and his service is pathetic. I would not recommend anyone purchase a vehicle from this dealership.
