Appalling Service from Hyundai Sandton

I am absolutely appalled by the service I have received from Hyundai in Sandton (Kramerville).

I made a booking to service my car for Thursday the 12th of September. I have used Hyundai Sandton before and I was relatively happy. Even though someone had taken the coins in my car in my last visit(which really wasn't much), I thought I would use them again. Give it another go. I called on Tuesday the 10th and after my third attempt at calling as no one was picking up, someone finally did. Continued with making the booking and it was confirmed.

I arrived at Hyundai between 07:00 and 07:15. I was told by the security guard to drive through the gates and park my car. As soon as I parked, a gentleman approached me. He offered to wash my car which I declined and he continued to wrap the seats with the plastic bags. I asked him if I should leave my service book in the car, he confirm yes and confirmed I should leave my car keys too. I asked if there was anything else and he said no. I proceeded to walk inside with the hopes of being called by the Service Consultant who would then assist me further-as per usual.

I sat there for some time(about 30mins) and the driver arrived to drop us off. I then prior to leaving asked the lady sitting at the Service Consultant desk if I don’t need to complete any documentation prior to leaving and she said, no mam we don’t do that anymore. I then confirmed with her if I can leave as the driver is waiting and she confirmed that I can leave.

The day goes by and I have not received any communication around how far they are with my car or if there are additional payments I need to make. I start worrying when it hits 16:30 and I have not heard anything. I decide to contact them and I am put through to Grant who I was told is the Manager. I explained my story and asked about how far they are with my car but to my dismay and absolute shock, they had not serviced my car!!

Grant made a lousy attempt to explain why but what I couldn't understand was, even with a new system in place, how is it possible that no one mentioned that there is a car parked outside??? My car keys were labeled and when I had arrived my car was moved from where it was parked. So you can label the key, move my car and not wonder what needs to happen with the car? No attempt to call me and request that I come back and complete my info on the new tablet system?? How does a whole car just sit there the whole day??

I had to be the one who makes contact! Appalling!!

I took an Uber and fetched my car. When I arrived, Grant had left already knowing very well I was coming to fetch my car. When I got there, no one said anything! No apology! Nothing! They just handed over my labeled key!!

It has been almost a week and no one has had the decency to even call and ask if everything ended up being ok.

I have never in my life experienced such bad service, NEVER! Before, during and after my interaction with Hyundai was terrible.

I suggest they remove those certificates of excellent service because that is certainly not the case!!! It takes a lot more to provide exceptional, outstanding, efficient and professional service than a coffee and a ****in!

I will never use Hyundai Sandton again and I will certainly NOT recommend it to anyone I know, from friends, family, colleagues and business acquaintances. No one!!