1 reviews | Active since Jul 2011
Worst customer Services
I had the worst experience with Hyundai Sandton, anything that can go went wrong. I bought a Hyundai Exter Premium Auto, When I came to pay the deposit, they told me they don't do speed point transaction that are over R25k. They wanted me to do an immediate payment, and ABSA doesn't do immediate payment over R25k on weekends. I went to ABSA to do the transfer I called them when I was at the ABSA Sandton and asked if i can do the deposit and that bank will verify the transfer with a stamp. Mr. G Herbert refused and said he wants to see the money on the bank before I can take the car. I ended up doing 4 transactions. Eventually when they brought the car to the floor it was a wrong colour I couldn't take it home as the colour didn't match the insurance letter. The insurance already started charging me Pro-rata even though the car was not in my possession. I got the car the following week I had to push them and do follow up. Eventually the car was delivered as i refused to go back to the dealership again.
2 days later I discovered that the car shakes once you drive 114 speed, I then called the salesman Ronald to bring the car. I also noticed that every time it rains the windscreen has price written on it. Meaning the price tag sticker was not washed properly. I took the car to the dealership, one of the workshop staff drove with me to test it. He said the balancing and alignment was not done correctly. The salesman dropped me home while the work on the car that was 9am in the morning. At 16h45 I still haven't heard anything from them, I then call Ronald to ask when the car will be ready. He told me I could come fetch the car, if i didn't call when were they going to call me? I then told him I can't come as i don't have a car they dropped me at home so they must fetch me to come and get the car. They ended up dropping off the car to my place. The car temporary driving permit expires in the 2nd of December. On the 27th of November I send Ronald a message to ask him when the number plate be ready as I need to be out of town on the 29th and coming back on the after the 2nd. He said he will get back to me. I haven't heard anything till today the 2nd of December. I decided to cancel my trip, I then call Gert the manager. I asked him what the delay is he took my numbers and said he will call me back. I called him at 10am in the morning today he still hasn't called back. Ronald sent me a message and said he will follow up and get back to me. I haven't heard anything. Their service is bad
