Bad customer service

26 February 2018 at 8h28 was the first time I phoned Hyundai Roadside Assistance to help with a flat battery. I received Ref. No. CAS330792 - F5K7M1 and was told within 45 minutes assistance will be rendered. At 9h46 I received a SMS that the status changed to dispatched and First Accident Management has been dispatched. At 11h47 I received another SMS stating flat battery assist service has been logged and further notification should follow. During this period of time I phoned Stephen at 10h30 and 11h28 making enquiries when assistance will arrive. After waiting for more than 4 hours out of frustration I phoned at 11h47 and cancelled all dealings with Hyundai Roadside Assistance. I then phoned my insurance company ( which I should have done in the first place ) and believe it within 20 minutes my problem was solved. With this kind of after sales service from Hyundai I will think twice before buying another vehicle from them.